🔒 Privacy Policy

Effective Date: April 10, 2026

At Parvati Freaks, we respect your privacy and are committed to protecting the personal data of our freaks, organizers, and promoters. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform or use our ticketing and event management services.

🔹 1. Information We Collect

Depending on how you interact with our platform (as a Buyer, Organizer, or Promoter), we collect different types of information to ensure smooth operations and secure transactions.

✅ Information Provided by You:

Account Details: Name, email address, phone number, and password when you register.
Buyers (Attendees): Billing address, ticket preferences, and payment information (processed securely via third-party gateways; we do not store full credit card numbers).
Organizers & Promoters: Bank account details for payouts, Government ID / GSTIN (if applicable for tax and compliance purposes), and event details.
Communications: Information you provide when you contact our support team.

✅ Information Collected Automatically:

Device & Usage Data: IP address, browser type, operating system, pages visited, and time spent on the platform.
Tracking Data: We utilize cookies and affiliate tracking links to attribute ticket sales accurately to our Promoters.

🔹 2. How We Use Your Information

We use the data we collect to operate the platform, process transactions, and provide a secure environment for underground events.

✅ Core Operations:

To process ticket orders, send digital tickets, and issue refunds.
To facilitate payouts to Organizers and Promoters.
To provide Organizers with accurate guest lists for event entry.

✅ Platform Security & Support:

To detect, prevent, and address fraud or technical issues.
To respond to customer service inquiries and support requests.
To enforce our Terms & Conditions and Payout Policies.

🔹 3. How We Share Your Information

We only share your information with necessary parties to facilitate the event experience. We will never sell your personal data to third parties for marketing purposes.

With Event Organizers: When you buy a ticket, we share your name, email, and ticket details with the Organizer so they can verify your entry at the gate and send critical event updates (like venue changes or cancellations).
With Payment Processors: We share necessary billing information with trusted payment gateways to authorize transactions and process payouts.
For Legal Reasons: We may disclose your information if required to do so by law, court order, or government regulation (such as tax reporting in India).

💡 Note to Buyers: Organizers are strictly prohibited from using your data for unrelated spam or sharing it outside the context of the event you purchased a ticket for.

🔹 4. Cookies & Affiliate Tracking

Parvati Freaks relies on cookies to keep your session secure and to run our Promoter affiliate network efficiently.

Essential Cookies: Required to keep you logged in and keep items in your checkout cart.
Promoter Tracking: When a buyer clicks a Promoter’s unique link, a cookie is placed on the buyer’s browser to ensure the Promoter receives their correct commission if a ticket is purchased.

🔹 5. Data Security & Your Rights

✅ Security Measures:

We implement industry-standard security measures, including SSL encryption, to protect your personal and financial information during transmission and storage. However, no digital platform is 100% secure, and we cannot guarantee absolute security.

✅ Your Data Rights:

You have the right to access, correct, or request the deletion of your personal account data. Please note that we are legally required to retain certain financial and transactional records (such as tax invoices and payout logs) for a mandatory period under Indian law.

🔹 6. Contact & Privacy Inquiries

If you have any questions about this Privacy Policy, wish to update your information, or want to request an account deletion, please contact us.

📧 Email: Parvatifreaks@gmail.com

📞 Phone: +91 8544794371

🕘 Support Hours: 10 AM – 6 PM, Monday to Saturday

📍 Operational Address

Parvati Freaks

Chojh Village, Kasol
Kullu, Himachal Pradesh
India – 175105

📝 Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Continued use of Parvati Freaks after any changes indicates your acceptance of the updated policy.